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Frequently Asked Questions

What types of ice machines do you offer?

Tri-Point Refrigeration offers a wide range of ice machines, including commercial and residential modular ice machines, under-counter ice machines, countertop ice machines, and ice dispensers. We also provide options for different types of ice, such as cube ice, nugget ice, and flake ice makers.

How often should I have my ice machine serviced?

We recommend having your ice machine serviced at least twice a year to ensure optimal performance and to prevent potential breakdowns. Regular maintenance can also help extend the lifespan of your ice machine. Tri-Point offers maintenance service plans to help you keep your ice maker working at its best.

What is the difference between a reach-in and a walk-in cooler?

A reach-in cooler is a smaller refrigeration unit designed for storing perishable items at a specific temperature. On the other hand, a walk-in cooler is a larger refrigeration unit that allows for easy access and storage of a larger quantity of items.

Do you offer installation services for walk-in coolers and freezers?

Yes, we provide professional installation services for walk-in coolers and freezers. Our experienced technicians will ensure that your unit is installed correctly and functioning efficiently. Tri-Point Refrigeration also offers a 5 Year Warranty on all workmanship of the installation.

How can I improve the energy efficiency of my HVAC system?

There are several ways to improve the energy efficiency of your HVAC system, such as regular maintenance, replacing air filters regularly, sealing ducts, using programmable thermostats, and upgrading to energy-efficient equipment. Call Tri-Point today for a HVAC inspection.

What maintenance tasks can I perform to keep my refrigeration equipment in good condition?

You can perform maintenance tasks such as cleaning condenser coils, checking and replacing door gaskets, monitoring temperature levels, inspecting for leaks, and scheduling regular professional maintenance checks from Tri-Point today.

What are the benefits of upgrading to a newer refrigeration system?

Upgrading to a newer commercial refrigeration system can offer benefits such as improved energy efficiency, reduced operating costs, enhanced performance, advanced features (such as remote monitoring and control), and compliance with current regulations and standards.

How can I troubleshoot common issues with my ice machine?

Common issues with ice machines include ice production problems, water leaks, and unusual noises. You can troubleshoot these issues by checking water supply, cleaning the unit, inspecting for blockages, and consulting your user manual for specific troubleshooting steps. The number one problem with ice machines is water. Make sure you use filtered water systems to help prevent common issues like these.

Do you offer emergency repair services for refrigeration equipment?

Yes, we offer 24/7 emergency commercial refrigeration repair services to ensure that your business can continue running smoothly without interruption.

What are the warranty options for your products and services?

We offer various warranty options for our products and services, including manufacturer warranties on equipment and parts, as well as extended warranty plans for added peace of mind. Please contact us for more details on specific warranty options.

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